Privacy Policy

1. Who We Are

Techtides (AIC Events Ltd)
Registered Address / Trading Address:
16 Elmvale, Derry, BT48 8SH, Northern Ireland

Company Name: AIC Events Ltd

For the purposes of data protection law, AIC Events Ltd is the Data Controller of your personal data.

If you have any questions about this privacy policy or how we handle your data, please contact us at:
📧 Email:

2. What Personal Data We Collect

We may collect and process the following personal data when you interact with us:

• Identity Data: Name, title, Job Title etc.
  
  
• Contact Data: Email address, telephone number, billing address.
  
  
• Transaction Data: Details of ticket purchases and payments.
  
  
• Marketing Preferences: Your preferences for receiving marketing from us.
  
  
• Event Participation Data: Information related to your attendance at our events (e.g., session bookings, dietary requirements, accessibility needs etc).
  
  

3. How We Collect Your Data

We collect data from and about you in the following ways:

• When you purchase tickets via our website or a third-party ticketing platform.
  
  
• When you sign up for event updates or newsletters.
  
  
• When you contact us directly (e.g., by email or phone).
  
  
• When you attend our events.
  
  

4. How We Use Your Personal Data

We use your personal data for the following purposes:

• To process ticket sales and confirm your booking.
  
  
• To communicate essential event information (schedule, venue details, updates).
  
  
• To provide customer support.
  
  
• To meet legal and regulatory requirements.
  
  
• With your consent, to send marketing communications about future Techtides events or related offerings from Techtides or our event partners.
  
  

We will not use your data for any unrelated purpose without notifying you and, where necessary, obtaining your consent.

5. Legal Basis for Processing

Under the UK GDPR and the Data Protection Act 2018, we process your data under one or more of the following legal bases:

• Contractual Obligation: To fulfil your ticket order and manage event participation.
  
  
• Legal Obligation: To comply with applicable laws and regulations.
  
  
• Legitimate Interests: For our business operations (e.g., improving our services).
  
  
• Consent: For sending marketing communications (you can withdraw this at any time).
  
  

6. Sharing Your Data

We do not sell your personal data.

We may share your data with:

• Service providers: Such as payment processors and ticketing platforms.
  
  
• Event partners and sponsors: Only where necessary and with your consent.
  
  
• Regulators and authorities: Where required by law.
  
  

We require all third parties to respect your data privacy and security.

7. Data Retention

We will retain your personal data only for as long as necessary for the purposes we collected it, including for legal, accounting, or reporting requirements.

Generally:

• Ticket sales data: Retained for up to 7 years for tax and audit purposes.
  
  
• Marketing data: Retained until you unsubscribe or request deletion.
  
  

8. International Data Transfers

If we transfer your personal data outside the UK or EEA, we will ensure appropriate safeguards (such as Standard Contractual Clauses or UK adequacy decisions) are in place.

9. Your Rights

You have the following rights regarding your personal data:

• Right to Access: Request a copy of your personal data.
  
  
• Right to Rectification: Request corrections to inaccurate data.
  
  
• Right to Erasure: Request deletion of your data where appropriate.
  
  
• Right to Object: Object to processing for direct marketing.
  
  
• Right to Restrict Processing: Ask us to pause certain processing.
  
  
• Right to Data Portability: Request transfer of your data to another provider.
  
  
• Right to Withdraw Consent: At any time, for processing based on consent.
  
  

To exercise these rights, please contact us at the email address listed above.

10. Security

We take appropriate technical and organisational measures to protect your data from unauthorised access, loss, misuse, or alteration.

11. Changes to This Privacy Policy

We may update this policy from time to time. The latest version will always be available on our website with the “Effective Date” shown at the top.

12. Contact and Complaints

If you have concerns about how we use your data, please contact us first.

If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
Website: https://ico.org.uk
Phone: 0303 123 1113

Thank you for trusting Techtides. We’re committed to protecting your privacy.